The following command line instructions resets all windows and dialogs positions and resets all parameters:

fiberdesk -reset

Alternativly, all parameters of fiberdesk' settings can be reset by deleting all files in:

C:\Users\%USER%\AppData\Roaming\fiberdesk

In principle, the nonlinear Schrödinger equation permits the propagation of long pulses. However, Brillioun scattering is not implemented. Raman scattering can be simulated. For cw light, the repetition rate has to be set according the temporal dimensions so that the peak and average powers equal. From fiberdesk 5, this is a feature of the "create pulse" dialog offering "cw" option, which automatically equalizes repetition rate to the temporal window.

Additionally, one has to keep in mind that the spectral bandwidth is given by the temporal resolution (time window over number of datapoints). For instance, for the maximum number of datapoints a 80 ns pulse with an bandwidth of ~100 nm @ 1µm central wavelength can be handled, with the drawback of being very slow. Additionally, without the NLSE, ns and cw light can be used in the rate equation simulations provided by fiberdesk.

USB dongles after 2020 do not need to have a driver installed, it comes automatically with MS Windows.

However, if the USB dongle driver need to be installed, for instance, to access the information page required by the next FAQ, please do the following steps:

 

0. Remove the USB Stick and Start your computer with administration rights

1. Download the Sentinel HASP/LDK installer:

   

• Goto: Software Monetization Drivers and Downloads | HASP Drivers (thalesgroup.com)

• Choose the Sentinel Drivers for Windows

• Then find Sentinel HASP/LDK GUI runtime installer

• download it and install it

2. Insert the USB Stick and start fiberdesk

 

If you still have problems, read the FAQ "You still get an error message" and follow then instructions. Please also contact the fiberdesk support including the reference to your license version.

Please use http://localhost:1947 in your web browser and send the screenshot or feature number of the key to the official fiberdesk email address.

If http://localhost:1947 is not running, please install the driver mentioned in the previous answer. 

Firstly, please take a look in the folder

C:\Users\%USER%\AppData\Roaming\fiberdesk

and send the file "_fiberdesk_0.log" to the support.

Additionally, please start fiberdesk from the command line (Windows Key and then type "cmd"+Enter, change to the fiberdesk folder and start fiberdesk). 

Then, please send a screenshot of the command line output to the support, see example in the picture.